Frequently Asked Questions
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We've made it easy with three flat-rate packages: Studio Pack (15 totes, $60), 1-Bedroom Pack (25 totes, $100), 2+ Bedroom Pack (50 totes, $200). Need more or fewer? Individual totes are available for $4 each.
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No upfront deposit is required. Instead, we securely save your card on file when you book your pickup. Your card is only charged if totes come back damaged or aren't returned — $12/tote for damage, $20/tote for loss. Return your totes in good condition and you'll never be charged.
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If a tote isn't returned, or is damaged beyond normal wear (cracked, broken, missing lid), the card on file is charged $12 per tote for damage or $20 per tote for loss or non-return. There's no deposit to worry about — you're only charged if something's actually wrong.
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We're based in the Vineyard area of Midland, TX, and serve Midland and the surrounding area. Not sure if you're in range? Reach out and we'll confirm before you book.
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Bookings require at least 24 hours' advance notice to guarantee a pickup slot — this ensures we have time to prepare your totes. For anything urgent, feel free to reach out and we'll see what's possible for future availability.
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Returns are self-service and by appointment, just like pickup — book a return time through the same scheduling system. Please return totes reasonably clean; totes returned with food waste, liquid, or heavy debris may result in a cleaning fee charged to your card on file.
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All packages include up to 6 months of use at no extra charge. After that, a flat $5/month fee applies per rental agreement until the totes are returned.
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Not yet, but reach out and we'll see what we can do to help.
These are summary terms. The full Rental Agreement — including deposit, liability, and pickup/return details — is available any time by request at lonestartote@gmail.com.